FAQ
Frequently Asked Questions
Are your products safe and natural?
Yes! All our natural skincare products are carefully formulated to be free from harmful ingredients. Our products are:
- Sulfate-free - No harsh cleansing agents that strip natural oils
- Paraben-free - No synthetic preservatives linked to health concerns
- Hormone-disrupting ingredient free - No chemicals that interfere with your body's natural hormones
- Phthalate-free - No plasticizers that can affect reproductive health
- Synthetic fragrance-free - Only natural essential oils for scent
- Cruelty-free - Never tested on animals
We use only natural, sustainably sourced ingredients from Belize to nourish your skin safely.
What natural ingredients do you use?
Our products feature locally sourced ingredients from Belize including pure honey, fresh avocado, mango butter, rosemary, and natural essential oils. Each ingredient is chosen for its beneficial properties and sustainability.
How should I store your products?
Store in a cool, dry place away from direct sunlight. Our natural products don't contain synthetic preservatives, so proper storage helps maintain freshness and effectiveness.
How long do your products last?
Our natural products typically have a shelf life of 12-18 months when stored properly. We recommend using within 6 months of opening for best results.
Can I use your products if I have sensitive skin?
Our products are formulated with gentle, natural ingredients. However, we always recommend doing a patch test first. Apply a small amount to your inner wrist and wait 24 hours to check for any reactions.
Do you offer samples?
Currently, we do offer samples with purchases.
How should I use your hair products?
For shampoo: Apply to wet hair, massage gently into scalp, rinse thoroughly. For conditioner: Apply to mid-lengths and ends, leave for 2-3 minutes, then rinse. For hair spritz: Spray on damp or dry hair as needed.
How should I use your skincare products?
Apply to clean skin. For body products, use on slightly damp skin for better absorption. For face products, use gentle upward motions. Always follow with sunscreen during the day.
Do you ship internationally?
Yes, we ship worldwide from Belize. Shipping times vary by location - typically 7-14 business days internationally. Please see our shipping policy for detailed information and rates.
What are your shipping costs?
Shipping costs vary by destination and order size. We offer free shipping on orders over a certain amount. Check our shipping policy for current rates and promotions.
What is your return policy?
We want you to love your natural skincare products! If you're not completely satisfied, please contact us within 30 days of purchase. Items must be in original condition. See our full return policy for complete details.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's progress to your location.
Do you have a physical store?
We're primarily online-based but you can find our products at select markets in Belize. Follow us on social media for updates on where we'll be next!
How do I contact customer service?
You can reach us through our contact page, email us directly, or message us on social media. We typically respond within 24 hours during business days.
Are your products suitable for all ages?
Our gentle, natural formulations are generally suitable for adults and teens. For children under 12 or if you have specific concerns, please consult with a healthcare provider first.
Do you offer wholesale or bulk pricing?
Yes! We offer wholesale pricing for retailers and bulk discounts for large orders. Please contact us directly to discuss wholesale opportunities and pricing.